Our Service
Customers who purchase products from our store can enjoy the following services:
* 12-Month Free Replacement Policy
If you experience any issues with the machine within 12 months of receiving it, please feel free to contact us. We will check it and provide a top-tier solution, except in the following cases:
1. Damage or misuse caused by the user
2. Repairs made without our authorization
3. Normal wear and tear
4. Orders that have been refunded.
After the warranty period has ended, we offer a 10% discount on replacement parts for the machine.
* Technology Support
If you have any questions about using our product, we offer professional technical support and can provide relevant suggestions to assist you.
* 24-Hour Customer Support
Due to time zone differences, our customer service team will respond to your inquiries within 24 hours. We are always here to help and ensure that you have a pleasant shopping experience.
Once we receive your inquiry, we will verify the issue and provide you with the best possible solution. Our goal is to resolve any problems quickly and to your satisfaction.
Letter to Brazilian Customer:
Shipped by Corrioes, Sedex & JADLOG from Brazil is tax-free, Contact us to learn more.
Letter to Indonesia Customer:
We support order by T/T payment to Indonesia, Shipped by yanwen or DHL/Fedex/UPS, contact us to learn more.
The entire laser marking machine, from its exterior to internal configuration, features Cloudray’s brand new exclusive design and upgraded specifications.
Every laser device undergoes stringent testing and comes with a test report to ensure high quality before leaving the factory.
It is suitable for marking on both metal and non-metal materials. This is your first unique and cost-effective fiber laser marking machine, delivering a more professional marking experience!
It is capable of engraving on a wide range of materials including aluminum, gold, silver, stainless steel, brass, titanium, tungsten, artificial leather, colored acrylic, hard plastics, brick, granite, marble, tile, ABS, PVC, ceramic, stone, and more. This makes it suitable for applications in jewelry, cell phone keyboards, auto parts, electronic components, appliances, communication devices, sanitary wares, buckles, kitchenware, hardware tools, knives, glasses, clocks, cookers, stainless steel products, and various industrial applications.
Ultrarayc As Your Partner.
To compete and succeed in today’s fast-paced research and manufacturing environments, you need a laser partner who understands your needs. A partner who can provide a wide range of technology solutions, and the support that goes with them.
In 2018, Couldray created a sub-brand named Ultrarayc for fiber optic products. Since that, Ultrarayc has been helping customers by providing complete laser-based solutions for a wide range of commercial and scientific applications.
With a heritage of innovation and an uncompromising position on quality, Ultrarayc will be the most forward-thinking and diversified manufacturer of Fiber faster in the industry.
For more informtaion, visit us on the Web at smartrayc.aliexpress.com.
ATTENTION
All the products shipping from China might cause tariffs. Please know well about your country’s import laws. All the products Cloudray selling default FOB trading terms, the buyeys will take this responsiblity on all kinds of tax in their country. If you have special request about declaration, please leave messages to us when you make an order.
Shipping from local country (Russia/ Brazil) has no import tariffs required.
Regarding parcels weighting over 20kg being shipped from China to Russia, EU countries, and Canada, we have established partnerships with an air shipping carriers who offer DDP (Delivered Duty Paid) trade terms. This means that no import tariffs will be required for your shipments.If you require it, pls contact our customers to ask for more details.
* All packages to Brazil need CPF number.
* All packages to Argentina need CUIT number by DHL/UPS/Fedex/EMS.
* All packages to Chile need RUT number by DHL/UPS/Fedex/EMS.
* All packages to Russia need Full Name ( First name + Mid name + Last name).
S***o –
The label meets my expectations. After a quick adaptation to the software, the handling of the machine became simple. The only criticism is that the apparatus is not bivolt, as in the description. Is 220V. I had to buy a transformer. Was worth it.
Color: with D69 Rotary Power: without lightburn Ships From: brazil
m***i –
Very good, high quality of results
Color: Only Machine Power: without lightburn Ships From: brazil
B***a –
Color: with D69 Rotary Power: without lightburn Ships From: brazil
A***a –
Color: with D69 Rotary Power: with lightburn Ships From: CHINA
1***r –
Excellent, very well packed!!
Color: Only Machine Power: with lightburn Ships From: brazil